FAQ’s

Q: What is an escape room?

Escape rooms are a type of adventure game in which you are “locked” in a room with your friends, family, co-workers, etc. You must use your powers of observation, puzzle solving skills, imagination, and teamwork to escape the room within the time limit.

Q: Are we really locked in?

The escape rooms comply with fire and emergency requirements thus an exit will always be available

Q: How early should we show up for our booking?

We ask you arrive 15 minutes prior to your escape room experience starting time. The doors will be locked at the scheduled start time. If you have booked the entire room and one or more people in your party are late, they will be admitted when they arrive. Otherwise, there will be no entry for late arrivals. Please note there are no refunds for cancellations due to late arrivals.

Q: What forms of payments are accepted?

For online booking, we accept VISA, Mastercard, American Express and Discover.

Q: Do you take walk-ins?

We welcome walk-ins, however we cannot guarantee you will have a spot without a booking. Customers are advised to book their experience at least 2-3 weeks in advance in order to guarantee a spot. Book Now!

Q: Can I bring extra people on the day?

If you have booked the entire room, you may bring extra players, subject to the maximum occupancy of the room. If you have not booked the entire room, additional players may be accommodated based on availability and are subject to pay prior to the start of the session.

Q: Is it possible to cancel or reschedule the booking?

Yes, you can reschedule a booking up to 48 hours prior to the existing booking date and time. However, there is a NO REFUND Policy. Make changes to your booking online by clicking on SIGN IN in the menu. Remember to use the password you created when you made your first booking.

Q: Do you sell gift vouchers?

Gift Vouchers are available online.

Q: Is this a kid/family-friendly activity?

Yes! Levels of difficulty and excitement elements can be adjusted based on the skill level and ages of the group. Anyone can participate, but if you are under the age of 14 years old you must be accompanied by an adult and anyone under 18 years of old must have a waiver signed by a parent or guardian.

Q: What if we get stuck on a puzzle?

An Xcape Alive team member will be monitoring your progress on a webcam and will be ready to offer help when needed.

Q: Can I take photos or video in the room?

Use of cameras, mobile phones, or any other electronic devices is not permitted in the rooms. There will be photo opportunities after you escape.

Q: Do you sell food and drinks?

Limited food and beverages will be available. For private parties and corporate team building events catering is available. Contact us today for more information.